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License Manager Error Letters

Information technology can besides be helpful to view the FLEXlm log file, lmlog.txt, in the $MATLAB\flexlm directory. To go more data most a FLEXlm license manager trouble, see the FLEXlm End User Manual, available in PDF format in $MATLAB\flexlm\enduser.pdf or go to the GLOBEtrotter Software, Inc. Web site, world wide web.globetrotter.com.

Notation    You can also go to the support page on the MathWorks Web site, www.mathworks.com, and discover information about a particular license manager error by searching the solution database past fault number. For example, to observe data about License Manager Error -15, enter "License Director Fault -fifteen" in the search engine.

License Manager Mistake -2: Invalid License File Syntax

This error message typically indicates that in that location is a problem in your License File. On client systems, make sure your License File ($MATLAB\bin\win32\license.dat) has the following format.

• SERVER host hostID port_num  USE_SERVER          

Note that in that location should exist a carriage render immediately following the USE_SERVER line.

License Manager Error -3: Cannot Connect to a License Server

This error can occur if the SERVER line in your License File is incorrect or missing.

To remedy this fault, try the following:

• Make sure that the SERVER line in your License File matches the SERVER line in the License File on your license server. On client systems, the License File is $MATLAB\bin\win32\license.dat; on your license server, the License File is $MATLAB\flexlm\license.dat, where $MATLAB is the root MATLAB installation directory.

Notation    Yous must restart the license manager after making any changes to the License File on the license server.

• Make sure the TCP port number at the end of the SERVER line in your License File is non already being used past another awarding. On NT systems, run the netstat -p tcp command from C:\WINNT\system32. If the local system appears on the Foreign Accost listing, then the port number listed is being used. Change the port number on the SERVER line to a port that is not beingness used. FLEXlm has reserved ports in the range 27000 to 27009. Restart the license manager after making this change.
• Make sure that y'all do non have multiple vendor daemons (mlm.exe) running. Bank check your FLEXlm log file ($MATLAB\flexlm\lmlog.txt) for the error "Multiple MLM Servers Running".

License Manager Error -v: License Checkout Failed. No Such Characteristic Exists.

This message usually indicates that y'all are trying to use a product for which you are non licensed. Check your License File to see if you lot are licensed to use this product.

If y'all are licensed for this product, this error may exist the result of having extra wagon returns in your License File. To avoid this, make sure that each line begins with either #, SERVER, DAEMON, or Increase.

Note    You must restart the license director after making any changes to the License File on the license server.

This error can also be caused by tab characters in the License File. Remove these tabs and replace with them spaces.

This error may besides be the effect of an incorrect system date. If your organisation engagement is gear up earlier the date that your license was made, yous volition get this mistake. See License Manager Error -10: Feature Has Expired to learn how to reset the system date.

License Managing director Fault -8: Invalid (Inconsistent) License Key

This error message typically indicates that your License File, $MATLAB\flexlm\license.dat, has been corrupted. This can happen if the License File was edited or if an e-mail service plan inserted extraneous tabs or carriage returns in the Increment lines.

Ane style to check for extraneous tabs and wagon returns is to open your License File in a text editor and view all nonprinting characters. Remove all the tab characters and all railroad vehicle returns that are non at the stop of a line.

Bank check that the contents of your License File matches the license data sent you by The MathWorks.

License Manager Error -9: Invalid Host. License Checkout Failed.

If you lot get this error on a organisation running an individually licensed MATLAB, make sure you are running MATLAB on the same system it was installed on. The MathWorks locks a license to a particular system.

You tin besides go this fault if you replaced your hard drive or changed the partition on an existing hard drive. To remedy this situation, rerun the installer. At Step 5: Select the Products You Want to Install, click on the More Options... button on the Product Listing dialog box and select the Update license option. This option updates your license without requiring that you reinstall MATLAB.

Y'all can also get this error if yous effort to clone a Release 13 installation from one system to another.

License Manager Fault -x: Feature Has Expired

This error indicates that ane or more of your license keys has expired.

Check the expiration date on each of the INCREMENT lines in your License File. If the dates in the license file have already passed, contact the Customer Service department at The MathWorks (through the Spider web or through email at service@mathworks.com). When contacting The Mathworks, include your License Number and the Host ID of your license server.

If none of your product licenses has expired, check that your arrangement date and time are correct:

1. Click on the Start carte.
2. Choose Settings.
3. Click on Control Panel.
4. Cull Date/Time.

License Director Fault -11: License Checkout Failed. Invalid Date Format in License File.

This error indicates that the get-go date or the expiration date in the License File is invalid. This tin can happen if the expiration dates in the License File have been inverse.

You can also go this error if the space grapheme between the number of users field and the xx digit encryption code in the INCREMENT line is missing. Compare the INCREMENT lines in your license file with the Increment lines in your original license e-mail. They must be exactly the same.

This error can also occur if the SERVER and DAEMON lines are missing from the license.dat file. The installer adds these lines to the License File as part of the installation procedure.

License Manager Error -12: License Checkout Failed. Invalid Return Information from License Server.

This error can exist caused past your network setup. When the license manager tries to connect to the server, the DNS Server does not find it because it does non add the domain name suffix into the search.

If all of your customer systems are having this problem, change the proper noun of the server in the SERVER line to the fully qualified name:

1. Change the SERVER line in all license.dat files on your network, which are located in $MATLAB\bin\win32, to have the fully qualified proper noun of the server.
2. Restart the license managing director on the server. (See Starting and Stopping the License Manager.)

If only some of the clients in your network installation are having this problem, edit the TCP/IP Hosts file on your client systems:

1. Open the file, C:\WinNT\system32\drivers\etc\hosts
2. Add the hostname of your license server to this file. You lot tin discover your license server information in the SERVER line of your license.dat file.

1. For example, if your SERVER line looks like this,

   • SERVER hostname Cyberspace=128.36.2.12 27000              

   Add the following line to your TCP/IP Hosts file.

   • 128.36.2.12 hostname              

3. Save the changes to the TCP/IP Hosts file.

License Manager Fault -13: No SERVER Line in License File

This indicates that in that location is no SERVER line in the License File. This line should be added by the installer during the installation process.

To remedy this problem, run the installer once again or manually edit the License File, $MATLAB\flexlm\license.dat, calculation the SERVER line. See License File for information about the format and contents of the SERVER line.

License Director Error -fourteen: Cannot Detect SERVER Hostname in Network Database

If this fault occurs on a client system, cheque to make certain that the hostname on the SERVER line in the license.dat file on your client system matches the hostname on the SERVER line in your license.dat file on your license server. Edit the SERVER line in the customer license.dat file, if necessary.

Also, make sure that the server'southward hostname, included in the SERVER line, is listed in the C:\WINNT\system32\drivers\etc\hosts file for Windows NT.

License Managing director Error -15: Cannot Connect to License Server

This error message tin have several causes only the near common cause is that the license manager isn't running on your license server.

Verify that both the license director daemon and the vendor daemon processes, lmgrd and mlm, are running. You can check this via the Task Director, which tin can be accessed past pressing the Ctrl+Alt+Delete primal sequence. Run these commands on the system on which your license director is running.

If the license managing director isn't running, see Starting and Stopping the License Manager for information about starting it.

License Managing director Error -16

This error indicates that the path to the MATLAB vendor daemon, mlm.exe, is incorrect in your License File DAEMON line. Run across License File for an example of a DAEMON line.

License Manager Fault -18: License Checkout Failed. License Server Does Not Support This Feature.

The most common cause of this mistake is updating your License File without restarting your license manager. Restart your license managing director and so try to offset MATLAB. Run into Starting and Stopping the License Managing director.

If yous get this error on a client organization, but not your license server, the License File on the customer probably needs to be updated. Copy the License File from the server onto the your client organisation ($MATLAB\bin\win32).

Here are some other possible solutions to this error:

• Make sure the INCREMENT lines in your license.dat file are exactly as they appeared in the original license electronic mail you received from The MathWorks.
• Brand certain the DAEMON line in your license.dat file identifies the correct license manager daemons, especially if you have multiple MATLAB installations on your system.
• Brand sure the TCP port number at the end of the SERVER line in your license.dat file is not already being used by some other awarding. Utilise the control netstat to show the condition of all ports that are in use.

• On NT systems, run the netstat -p tcp command from C:\WINNT\system32. If the local system appears on the Strange Accost list, then the port number listed is being used. Modify the port number on the SERVER line to a port that is not beingness used. FLEXlm has reserved ports in the range 27000 to 27009. Restart the license manager after making this change.

• Make sure the Host ID or IP Address listed in the commented section in the license.dat file matches the Host ID or IP Address in the SERVER line. If you are trying to run the license manager on a different system than the one that the license was generated for, you will need to get a new License File from The MathWorks.

License Manager Fault -21: License File Does Not Support This Version

If you lot are getting this error on your license server, make sure you take installed the version of FLEXlm included with Release xiii. Release thirteen License Files will not work with the older FLEXlm versions.

If you have updated an existing license.dat file with new Release 13 passcodes, you still need to install FLEXlm 8.0d from the MATLAB CD.

If you are getting this mistake on 1 of your customer systems and not on the server, make sure the License File on the customer is in the post-obit format.

• SERVER host hostname port_num  USE_SERVER          

The SERVER line in the client system License File should exist the same equally the SERVER line found in the License File on the license server.

Likewise, make sure you lot are using your Release 13 license and not a license from a previous release.

License Managing director Error -25: License Server Does Not Support This Version of This Feature

This error indicates that you are trying to run MATLAB half dozen.5 with an old license. Yous must update your license.dat file with your new license passcodes.

If y'all do non have your MATLAB Release xiii license, contact Client Service at The MathWorks.

License Manager Error -39: No License for Feature

You may meet the following license director error:

• License Manager Error -39 User/host non on INCLUDE list for feature Characteristic: MATLAB          

This tabular array lists a typical cause of this error with possible solutions.

Possible Trouble	Resolution
You are not listed as a user in your options file.	Cheque your options file and make sure your username is on the INCLUDE line for the product you lot are trying to employ. On UNIX computers, the installer creates the options file, named $MATLAB\flexlm\MLM.opt.

License Manager Error -83: FLEXlm Version of Customer Newer Than Server

This mistake message ordinarily indicates that the version of the license manager on the client system is newer than the license manager on the server organisation. When MATLAB starts, the license file is pointing to the wrong version of the license manager.

To right the problem, change the path of the DAEMON line in your license.dat file. For a UNIX server, the DAEMON line for all license files should resemble this sample (the pathname of your daemon will exist different).

• DAEMON MLM $MATLAB/etc/lm_matlab          

For a PC server, the DAEMON line for all license files should read

• DAEMON MLM $MATLAB\flexlm\mlm.exe          

where $MATLAB is your MATLAB installation directory. Later irresolute your License File, exist sure to restart the license director.

License Director Error -84: Missing Options File

License manager cannot notice your options file.

Possible resolutions:

• Brand sure the installer created an options file during the installation process. The full path of the options file is $MATLAB\flexlm\MLM.opt, where $MATLAB is your MATLAB installation directory. Meet Setting Up Network Named User Licensing for more information.
• Make sure that the DAEMON line in your License File includes the total pathname of your options file. Check the candy License File, $MATLAB\flexlm\license.dat. If the DAEMON line wraps onto a second line, make sure there is a line continuation character (\) at the finish of the first line.
• Make certain yous are listed equally a valid user of the product you are trying to apply.

License Manager Error -88: License Checkout Failed

This error indicates that your system clock has been gear up incorrectly. Check that your system date and time are correct. To learn how to change the arrangement date, run across License Manager Error -ten: Feature Has Expired.

License Manager Fault -96: Server Node is Down or Not Responding

This mistake can occur if y'all are running DHCP (to obtain a dynamically assigned IP address) on your license server. MATLAB cannot connect with the License Manager because it uses TCP/IP protocols for communication and your IP address is changing.

To ready this problem, follow this process.

1. Obtain the current IP address for your server. If you are on UNIX or Linux, utilize the ifconfig command. On a PC running Windows, you can utilize the ipconfig command at a DOS prompt.
2. Edit your hosts file and change the IP address for your server'southward entry to be the right IP accost. On UNIX or Linux systems, edit the /etc/hosts file. On Windows NT and Windows 2000 systems, edit the C:\Winnt\system32\drivers\etc\hosts file.

License Director Error -97: License Checkout Failed

This fault is often acquired by trying to run both MATLAB 5.three and MATLAB 6.v on the same system with different license managers. If this is the instance, run both copies of MATLAB with the aforementioned License File. See Performing Common License Management Tasks for more information.

If yous are not trying to run MATLAB 5.3 but only desire to run MATLAB 6.5, make certain you have installed FLEXlm version 8.0d from the Release xiii CD. MATLAB half-dozen.v will not run with an older version of the license manager.

Issues During Installation

Troubleshooting an Installation That Uses Dongles

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Source: http://www.ece.northwestern.edu/local-apps/matlabhelp/base/install/pc/ch4_tsh3.html

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